2023 Realistic Verified Free Cisco 500-442 Exam Questions [Q30-Q50]

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2023 Realistic Verified Free Cisco 500-442 Exam Questions

500-442 Real Exam Questions and Answers FREE

Cisco 500-442 Exam Syllabus Topics:

Topic Details
Topic 1
  • Describe CCE components and architecture
  • Describe access tools
Topic 2
  • Build basic ICM scripts
  • Configure RONA support
  • Advanced Configuration
Topic 3
  • Configure agent teams and supervisors
  • Implement VXML applications
Topic 4
  • Configure basic call treatment
  • Utilize Finesse administration tool
Topic 5
  • Implement precision routing
  • Understand Contact Center basics
Topic 6
  • Deploy basic call settings
  • Configuration and Implementation

 

NEW QUESTION 30
Which two servers can be accessed from the Web Administration tool? (Choose two.)

 
 
 
 
 

NEW QUESTION 31
In Finesse, how are different gadgets enabled for specific team members?

 
 
 
 

NEW QUESTION 32
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

 
 
 
 
 
 

NEW QUESTION 33
What are two parts of a Single Sign-on message flow? {Choose two.)

 
 
 
 
 

NEW QUESTION 34
What is the suggested mechanism to offer coaching to agents by supervisors?

 
 
 
 

NEW QUESTION 35
What are two possible Outbound Dialing Modes? (Choose two.]

 
 
 
 
 

NEW QUESTION 36
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

 
 
 
 
 

NEW QUESTION 37
When is the IVR leg established in a CCE Call Flow?

 
 
 
 

NEW QUESTION 38
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

 
 
 
 
 

NEW QUESTION 39
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)

 
 
 
 
 

NEW QUESTION 40
Which communication protocol is being used between PG/Router and Live Data to generate report information?

 
 
 
 

NEW QUESTION 41
What are two default CCB VXML applications that could be modified? (Choose two.)

 
 
 
 
 

NEW QUESTION 42
Which two steps are required to configure RONAfor CCE? (Choose two.)

 
 
 
 
 

NEW QUESTION 43
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?

 
 
 
 

NEW QUESTION 44
Which two components are needed to setup RONA? (Choose two.)

 
 
 
 
 

NEW QUESTION 45
Where should the RONA setting be positioned the highest?

 
 
 
 

NEW QUESTION 46
What does Precision Routing use to determine if an agent is part of its pool?

 
 
 
 

NEW QUESTION 47
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

 
 
 
 
 

NEW QUESTION 48
Which script mode is in use if the script’s appearance has changed to a bright white background with black dots?

 
 
 
 

NEW QUESTION 49
Which two components must a script be associated with to run? (Choose two.)

 
 
 
 
 

NEW QUESTION 50
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

 
 
 
 
 

Exam Dumps 500-442 Practice Free Latest Cisco Practice Tests: https://www.prepawayete.com/Cisco/500-442-practice-exam-dumps.html

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