[Q60-Q78] Certification Training for 820-605 Exam Dumps Test Engine [2024]

QUESTION 60
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

QUESTION 61
What is a financial implication of churn?

QUESTION 62
A customer’s call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

QUESTION 63
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

QUESTION 64
Which of these is included in a success plan?

QUESTION 65
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company.
Which two opportunities can lead to advocacy? (Choose two.)

QUESTION 66
At which lifecycle stage does the Customer Success Manager identify the solution purchased?

QUESTION 67
In a cloud implementation scenario, what does the sales professional must take into consideration regarding the revenue of a business outcomes selling?

QUESTION 68
A customer’s renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

QUESTION 69
Which definition of customer success is true?

QUESTION 70
What are the sources used to identify barriers?

QUESTION 71
Which task drives advocacy with customer stakeholders?

QUESTION 72
You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

QUESTION 73
Which factor delays time to value?

QUESTION 74
Refer to the exhibit. What is the concern for a Customer Success Manager within this task of the RACI matrix?

QUESTION 75
A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

QUESTION 76
What is a lagging indicator of the customer achieving the value proposition?

QUESTION 77
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

QUESTION 78
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?