2025 New Training Course CSA Tutorial Preparation Guide [Q160-Q183]

Q160. A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

Q161. What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

Q162. An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers

Q163. Which type of scripts nun in the browser?

Q164. A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

Q165. What are examples of Ul Actions, relating to Lists?
Choose 4 answers

Q166. Which tool is used to define relationships between fields in an import set table and a target table?

Q167. What are the benefits of building flows using Flow Designer? Choose 3 answers

Q168. On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?

Q169. What module do you use to access the reports that are available to you?

Q170. Which tables are available by default in a ServiceNow instance?
Choose 3 answers

Q171. On a Form header, what is the three bar icon called?

Q172. Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

Q173. What module enables an administrator to define destinations for imported data on any ServiceNow table?

Q174. For Administrators creating new Service Catalog items, what is a characteristic they should know about
Service Catalog variables?

Q175. What type of query allows you to filter list data using normal words, instead of the condition builder?

Q176. UI Action can prompt that an Incident has been successfully submitted.

Q177. What framework can be used to manage the tables and Cis associated with a use case?

Q178. What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

Q179. Buttons, form links, and context menu items are all examples of what type of functionality?

Q180. What is a quick way to create a report from a list view?

Q181. Which of the following are not included in an Update Set, by default? (Choose four.)

Q182. What policies are applied to all data entered into the platform (i.e., through a record form (UI), Import Sets, or Web Services)?

Q183. As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?