[Jun 04, 2022] Get Free Updates Up to 365 days On Developing 1Z0-1064-21 Braindumps [Q18-Q34]

NO.18 Which two options are true about reporting on milestones?

NO.19 You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

NO.20 Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

NO.21 Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

NO.22 Which three statements are true about building Digital Customer Service (DCS)applications?

NO.23 Oracle Engagement Cloud provides tools to add or modify which six types of entities?

NO.24 Which statement is correct when describing the process of adding assignment rules from Service Setup?

NO.25 Which three types of data are included in the interaction associatedwith a normal call flow?

NO.26 Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

NO.27 Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

NO.28 A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

NO.29 To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

NO.30 What three things should you do once you have established a global default coverage?

NO.31 In which three situations can default coverage be applied?

NO.32 Which two steps are needed to create a new business object in Digital Customer Service?

NO.33 Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4to 2.
Which two steps do you have to follow to limit the channel capacity as required?

NO.34 Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.