Verified 6211 dumps Q&As – 2022 Latest 6211 Download [Q40-Q63]

NEW QUESTION 40
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

NEW QUESTION 41
Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

NEW QUESTION 42
You need to install Avaya Agent Desktop (AAD) on an Agent’s desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

NEW QUESTION 43
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?

NEW QUESTION 44
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

NEW QUESTION 45
You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

NEW QUESTION 46
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?

NEW QUESTION 47
During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?

NEW QUESTION 48
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?

NEW QUESTION 49
Which Avaya Aura Contact Center component is a core component that connects to aPBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

NEW QUESTION 50
Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?

NEW QUESTION 51
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?

NEW QUESTION 52
Which component is used to add servers in Contact Center Manager Administration (CCMA)?

NEW QUESTION 53
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

NEW QUESTION 54
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?

NEW QUESTION 55
You want to perform a backup of the Contact Center database.
Which tool do you use to perform the backup?

NEW QUESTION 56
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)

NEW QUESTION 57
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

NEW QUESTION 58
Where are all agents used in the Avaya Aura Contact Center POM integration administered?

NEW QUESTION 59
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

NEW QUESTION 60

A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?

NEW QUESTION 61
When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)

NEW QUESTION 62
Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

NEW QUESTION 63
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?