Updated Mar-2025 Test Engine to Practice CIS-CSM Dumps & Practice Exam [Q65-Q84]

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Updated Mar-2025 Test Engine to Practice CIS-CSM Dumps & Practice Exam

Dumps Collection CIS-CSM Test Engine Dumps Training With 241 Questions

NO.65 After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?

 
 
 
 

NO.66 What does the Agent Whisper function do?

 
 
 
 

NO.67 Match the business rule to its function in the Self-Service Portal.
Hot Area:

NO.68 Entitlements specify the level of service provided to customers.

 
 

NO.69 Which of the following are best practice with regard to data imports? (Choose two.)

 
 
 
 

NO.70 The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?

 
 
 
 

NO.71 Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

 
 
 
 

NO.72 What is required to enable the Follow the sun field on the Customer Service Case form?

 
 
 
 

NO.73 Which roles are considered external? (Choose two.)

 
 
 
 

NO.74 What are common types of application record data that are imported during a CSM data migration? (Choose two.)

 
 
 
 

NO.75 Which entity represents specific versions of products being sold to and supported for customers?

 
 
 
 

NO.76 What is required to synchronize fields from a parent to a child case(s)?

 
 
 
 

NO.77 Which of the following are best practice with regard to data imports? (Choose two.)

 
 
 
 

NO.78 Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)

 
 
 
 
 

NO.79 In ServiceNow’s CSM Application, what is an interaction?

 
 
 
 

NO.80 What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?

 
 
 
 

NO.81 Partner admin contacts have access to the data of both their partner accounts and customer accounts.

 
 

NO.82 Which social media channels are NOT available out-of-box?

 
 
 
 
 

NO.83 In the ‘Action Status’ column on a case list what could a red indicator dot mean? (Choose two.)

 
 
 
 

NO.84 What is a limitation regarding synchronization between a case and its associated work order?

 
 
 
 

ServiceNow CIS-CSM Dumps Cover Real Exam Questions: https://www.prepawayete.com/ServiceNow/CIS-CSM-practice-exam-dumps.html

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