[Feb-2026] ADX261 Dumps With 100% Verified Q&As – Pass Guarantee or Full Refund [Q70-Q85]

NEW QUESTION 70
Cloud Kicks is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years need to be migrated to Salesforce for go-live.
Which approach should a consultant use for data migration?

NEW QUESTION 71
Universal Container’s agent’s need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.
What two solutions can a consultant suggest to meet the agent’s requirements?
Choose 2 answers

NEW QUESTION 72
universal containers receives partner data in excel format.the excel data is all text ,but needs to be imported into existing
Salesforce date,number and text fileds.
Which 3 best practices should a consultant recommend?

NEW QUESTION 73
Universal Containers has implemented a call-based response system. The call wait time has become too long and customer service is being affected. Management would like to find a way for their agents to handle more customer transactions per day.
Which two features should a Consultant recommend?
Choose 2 answers

NEW QUESTION 74
Cloud Kicks (CK) plans to deploy Service Cloud. Customers have diferent levels of support available. CK is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution.
Which question should be asked to determine the preferred solution?

NEW QUESTION 75
Universal Containers (UC) wants to improve customer satisfaction by diversifying its interaction channels. UC’s goal is to enhance real-time communication and support.
Which interaction channel should the consultant suggest to UC?

NEW QUESTION 76
Universal Container wants to let its customers intercat real time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

NEW QUESTION 77
Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?

NEW QUESTION 78
Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

NEW QUESTION 79
Cloud Kicks provides support to customers through voice, web, and chat channels. Cases are routed to service agents based on availability and skills. When agents encounter issues, they can raise a flag. Supervisors need to respond to flags and provide responses that only the agent can view.
What is the recommended solution to meet the requirements?

NEW QUESTION 80
Service Agents report that there are so many buttons and components on the Case layout that it is difficult for them to remember which features should be used.
How can a consultant address this concern?

NEW QUESTION 81
A Service Representative transfers a Live Agent Chat to another Representative. Which two things will happen? Choose 2 answers

NEW QUESTION 82
How should a consultant configure a report that shows the average number of days that Cases stay open?

NEW QUESTION 83
Universal Containers case managers receive a high volume of new cases daily and would like to improve efficiency across multiple teams with multiple disparate product specializations. Currently, all cases are automatically distributed evenly across all case managers, regardless of the case manager’s knowledge of the products related to the case.
What should a consultant recommend to modify the Case Assignment rules?

NEW QUESTION 84
In the build phase of a Service Cloud implementation for Universal Containers, which activity should a consultant prioritize to ensure the system aligns with the client’s business processes and requirements?

NEW QUESTION 85
A recent review of customer satisfaction surveys revealed the support center does a poor job of upseting new products to customers. Customers report dissatisfaction when calling for troubleshooting, billing, enrollment, or similar issues and receiving a sales pitch. However, customers that have been upsold new products are two times more likely to remain a customer.
What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer?